Privacy Policy

Last Updated: April 29, 2025

1. Introduction

Alcatraz RP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect information you provide directly to us when you:

  • Register for an account through Discord authentication
  • Purchase subscriptions or one-time items
  • Contact our support team
  • Participate in our Discord server

This information may include:

  • Your name
  • Discord ID and profile information
  • Email address
  • Payment information (processed securely through Stripe)

2.2 Information We Collect Automatically

When you access or use our Services, we may automatically collect certain information, including:

  • Log information (e.g., access times, pages viewed, IP address)
  • Device information (e.g., device type, operating system)
  • Usage information (e.g., how you interact with our Services)
  • Cookies and similar technologies

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve your experience with our Services

4. Sharing of Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party vendors, service providers, and other partners who need access to such information to carry out work on our behalf. These include:

  • Stripe for payment processing
  • Discord for authentication and role management

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Account Information

You may update, correct, or delete your account information at any time by accessing your account settings.

6.2 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

6.3 Promotional Communications

You may opt out of receiving promotional communications from us by following the instructions in those communications.

7. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with our Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our Services are not directed to children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

11. Third-Party Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies.

12. Discord Data

When you authenticate through Discord, we receive certain information from Discord, including your Discord ID, username, and profile picture. We may also collect information about your interactions with our Discord server, including roles assigned and messages sent in support tickets.

13. Stripe Payment Processing

We use Stripe for payment processing. When you make a purchase, your payment information is collected and processed directly by Stripe. We do not store your full credit card details on our servers. For more information, please refer to Stripe's Privacy Policy.

14. Amazon Web Services (AWS)

We use Amazon Web Services (AWS) to store images uploaded to our gallery. These images are stored in a secure AWS S3 bucket. For more information about AWS's privacy practices, please refer to AWS's Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@alcatrazrp.com.